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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-24-2019 06:26 PM

HP Recommended
Product: Deskjet 3630 all in one

I put in my new ink cartridges that came through instant ink in the mail and the color cartridge works but not the black one. I’ve wasted a lot of paper and ink trying to make this work. What should I do next? 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2019 04:28 AM

HP Recommended

Hi @MrsJackson

 

Welcome to the HP Support Community. 

 

Try step# 3, 4 and 5 from this document. 

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-26-2019 04:28 AM

HP Recommended

Hi @MrsJackson

 

Welcome to the HP Support Community. 

 

Try step# 3, 4 and 5 from this document. 

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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