Black lines in the black, have tried cleaning multiple times and replacing cartridges

[acousticdank]

I have instant ink and I still have a bit of ink in my XL black but all the black is coming out with horizontal lines.  I have run the clean printhead several times and even removed to inspect and did not see any issues.

How can I get a replacement because this is not really acceptable output for the printer.

Thanks

Dan

[sandytechy20]

@acousticdank

Welcome to the HP support community.

I understand that you are getting print quality issues with the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sandytechy20]

@acousticdank

Let me know if you still need assistance.