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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
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- HP Instant Ink
- Black not printing and instant ink not sending a replacement...
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05-16-2020 11:03 AM
Black ink not printing. Instant ink is not recognizing it as empty. The level shows almost empty as shown below. I tried cleaning the printheads to no avail. Very frustrating. Please send me a replacement ASAP.
Solved! Go to Solution.
Accepted Solutions
05-20-2020 07:11 AM
Hi @xrayban
Welcome to the HP Support Community. I'd be happy to assist you.
Make sure the printer is online for the instant ink servers to track the ink levels in the printer.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-20-2020 07:11 AM
Hi @xrayban
Welcome to the HP Support Community. I'd be happy to assist you.
Make sure the printer is online for the instant ink servers to track the ink levels in the printer.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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