Black print cartridge smearing, faint or not printing

[Karen241]

After only being delighted with my printer I have suddenly got a problem with printing of documents where the print is faint smearing or completely missing. This only affects the black ink. I have run through multiple cleaning cycles but the problem continues. The virtual assistant is suggesting that I try a new cartridge. I am an instant ink customer so how do I order a replacement?

Thanks

[Kumar0307 · Accepted solution]

@Karen241, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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