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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Aimee19emotion
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Black printing in Gray

HP Recommended
Hp envy pro 6700 series
Microsoft Windows 8.1 (32-bit)

The printer I bought is brand new and when I print photos in black and colors are dual and black isn’t black it prints gray. 

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TEJ1602
HP Support Agent
HP Support Agent
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@Aimee19emotion, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Is the printer enrolled in HP Instant Ink Program?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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