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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lboraz
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Solved!

Blank Page deducted from the monthly quota

HP Recommended
HP Envy 6400
Microsoft Windows 10 (64-bit)

Today for some reason the printer printed a blank page (no ink was used) and yet the page was deducted from my monthly total.

 

I have also noticed that while printing, if the printer throws an error (and therefore does a partial print or doesn't print at all) the page that caused the error is deducted from the monthly quota.

 

Is this normal? It seems unfair that printer errors are counted as valid prints. 

 

On the other hand it seems that the calibration procedure doesn't consume the monthly quota. (which is good)

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
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@lboraz, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,609
Message 2 of 4
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HP Recommended

@lboraz, Welcome to HP Support Community!
 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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lboraz
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Message 3 of 4
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I don't have a PM section in my profile, i clicked on the link you posted and i got to a page that says i have no permissions to do whatever i was trying to do.

 

Anyway the questions are very general:

1) are blank pages counted as prints?

2) are partially printed or errored pages (because of a printer error)  counted as prints?

 

I'm still in my trial so i don't care about getting these couple of pages back. But more in general i'd like to know what is considered normal behaviour.

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lboraz
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Today it happened again. The printer gave an error before even starting to do anything. So i cancelled the job from the queue (Windows).

The print was still in an error state (have no clue what was the error), so i clicked the X to cancel (on the printer). At that point both Copy buttons were blinking. So i clicked the black and white copy. An empty/white/blank page came out (of course, as there was no job to be printed). I checked in Instant Ink and that page has been counted.

 

This is annoying, it seems that the instant ink software is very dumb and can't tell if the ink was used at all.

Luckily i'm still in the trial.

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