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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gladesgirl
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Blocked Printer Notification

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HP Envy 5660
macOS 10.15 Catalina

I recently signed up for Amazon Ink Replenishment.  I used to have HP Instant Ink for this printer (HP Envy 5660).  According to HP, my Instant Ink is no longer active (and hasn't been since November 2017).  Yet I get a notice on my printer now that I signed up with Amazon that says "printer will be blocked soon" and the prompt comes up on my printer screen every time I go to print something now.  How do I remove the prompt?

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TEJ1602
HP Support Agent
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@Gladesgirl, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 3
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HP Recommended

@Gladesgirl, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Gladesgirl
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I was told to check to see if I had HP Instant Ink cartridges installed as that could be the problem.  And it was!  I removed those cartridges and replaced them with HP original cartridges and the prompt stopped.  Thank you!

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