Blue ink won't work and Instant Ink screen is blank

[Erica112]

In order to problem solve the blue ink no working, I restored my printer to factory settings. I am tried to re-enroll in Instant Ink as my printer is telling me and the HP Smart app screen is blank except for the icons. I have tried re-installing the HP Smart app, restarting the printer and my computer.

[Garp_senchau]

@Erica112, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update HP Smart App & Windows

Ensure Windows 10 is fully updated:

Go to Settings > Update & Security > Windows Update

Install any pending updates and restart.

Ensure HP Smart app is the latest version:

Open the Microsoft Store, search for HP Smart, and check for updates.

Re-sign in to HP Smart App

Open HP Smart → Sign out of your HP account

Fully close the app (not just minimize)

Reopen and sign back in

If you’re not prompted to re-enroll, go to HP Smart > Account > Instant Ink

Manually Re-Enroll in Instant Ink

If the app still won’t work:

Go to:

Instant Ink for Home / Home Office: Sign into your Instant Ink account (instantink.com)

Instant Ink for Business with LaserJet 3000/4000 printers: Sign into your Instant Ink for Business account (admin.hpsmart.com)

HP All-In Plan for Print: Go to the HP Smart website and click Sign In.

Log in and select “Add a printer” or “Replace printer”

You may need the printer’s claim code:

On the printer: Settings > Web Services > Print Info Sheet

Use the claim code on that sheet to add the printer online

Enable Web Services Again

After factory reset, Web Services (required for Instant Ink) may be disabled.

On the printer:

Go to Settings > Web Services

Turn it on, and follow prompts to re-enable.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,