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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BrianK11
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Blurred print from new black cartridge

HP Recommended
Envy 4500
macOS 10.13 High Sierra

Since installing the last black ink cartridge I received from Instant Ink the printouts in black have been blurred.  I have carried out al the cleaning and realignment checks recommended but the problem persists.  The printer produces good quality prints from the tri colour cartridge if I remove the black cartridge.  I have now bought a new 301 cartridge for £17.00 and hey presto the print is good.  My problem is that I do not seem to be able to find any way of reporting this to instant Ink to get a replacement black cartridge.  Does anyone know how to do this?

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TEJ1602
HP Support Agent
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@BrianK11, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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