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Blurred print from new black cartridge

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Envy 4500
macOS 10.13 High Sierra

Since installing the last black ink cartridge I received from Instant Ink the printouts in black have been blurred.  I have carried out al the cleaning and realignment checks recommended but the problem persists.  The printer produces good quality prints from the tri colour cartridge if I remove the black cartridge.  I have now bought a new 301 cartridge for £17.00 and hey presto the print is good.  My problem is that I do not seem to be able to find any way of reporting this to instant Ink to get a replacement black cartridge.  Does anyone know how to do this?

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@BrianK11, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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