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‎06-12-2020 01:58 PM

HP Recommended
Product: Hp officejet 3830

My printing is very blury and hp say i still have ink...

1 REPLY 1

‎06-15-2020 04:14 PM

HP Recommended

@Yulidiaz Welcome to HP Community!

 

I understand that you're facing print quality issues with your HP DeskJet 3722 All-in-One Printer. The color printing is fine and the black color is not good. 

 

Is the printer able to make a photocopy? If yes then it indicates that the printer and ink cartridges are fine.

Did you clean the ink cartridges using the software or manually?

 

Meanwhile, if you have not cleaned the black ink cartridge manually then please try to clean it manually. The steps mentioned in "Step 13: Manually clean the area around the ink nozzles" from this HP document will help: https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126202...

 

If the issue still persists then it could be a defective ink cartridge. You may try printing with an alternate black ink cartridge (if available). Else you may contact our HP phone support team to seek a replacement for the black ink cartridge. 

The phone support team can be reached via this link: www.hp.com/contacthp

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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