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‎10-31-2022 10:22 AM - last edited on ‎10-31-2022 11:04 AM by Moderator

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer

We bought a used HP printer but when we powered it up it says it will not work without a "ink subscription" ? WTH! `this comes off  as a robbery because we own it now, but without HP saying so it will not work, WE OWN IT NOT YOU HP and it should work for us period............

 

I will not buy hp anymore if this is not fixed.

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2 REPLIES 2

‎10-31-2022 10:30 AM

HP Recommended

It is possible that the machine was under a subscription by the previous user and they did not remove it from their account. The spec page for this model does not state that it requires an instant ink subscription, but if it was previously on one, it would need to be removed and you would also need to purchase new retail cartridges as the ones that are in it may be contract cartridges which will cease to function when the subscription to instant ink is cancelled.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-01-2022 10:43 AM

HP Recommended

Thanks for the information and reply...

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