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‎04-29-2023 06:56 PM

HP Recommended

We purchased a printer from an auction for someone that passed away. The print cartridges are instant ink cartridges and I assume connected to an account that she had. I am now unable to print using them. Is it possible to switch the instant ink info and cartridges info to my account so that I am able to print using them on the printer.

1 REPLY 1

‎05-02-2023 10:49 AM

HP Recommended

Hi @KatieB123,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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