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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
d_studebaker
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Bought wrong HP printer cartridges

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HP Envy 100

I bought the wrong cartridges for my HP envy 100. But I didn’t see that they were the wrong cartridges color and black-and-white until I unpackaged them and put them in the printer. I bought them at Walgreens. Can these be returned? I bought 61s and I see that I need 60s. Also is there a better, easier way to buy cartridges by mail?

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TEJ1602
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@d_studebaker, Welcome to HP Support Community!

 

I am not sure if Walgreens will exchange the cartridges, please reach out to the HP Support in your region regarding the cartridge exchange options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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