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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Brian33101
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Brand New Certified Ink cartridge error

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Judging by the amount of people posting about this it appears HP has an issue with one of their firmware updates and new cartridges. I am getting an error message on a brand new genuine HP ink cartridge "Cartridge Problem". What is the resolve?

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Kumar0307
HP Support Agent
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@Brian33101, Welcome to the HP Support Community!

 

  • To assist you better, what model printer are you using?
  • Refer to this document to know how to find the Product Name or Product Number.
  • Which ink cartridge is indicated in the error?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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