@DJMH, Welcome to the HP Support Community!
I understand the color ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. Check if you are using HP ink cartridges.
Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee