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‎02-18-2021 04:34 PM

HP Recommended
Product: HP Office Jet 4650
Operating System: Microsoft Windows 10 (64-bit)

Color and Black cartridge was empty. Replaced both with new HP  cartridges that I just bought from Walmart.  The Black worked but the Color printed one time then did not work. Printer now displays "Cartridge Problem" with the brand new color cartridge. Despite re-inserting cartridge multiple times and restarting printer - no change. Checked printer firmware and it is up to date. I've tried every trouble shoot issue HP has to offer but nothing worked. The color cartridge that does not work cost me 42$ and I'm not about to buy a new cartridge without something from HP. Walmart would not take the cartridge back. What now?

1 person had the same question
1 REPLY 1

‎02-21-2021 02:39 AM

HP Recommended

@DJMH, Welcome to the HP Support Community!

 

I understand the color ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. Check if you are using HP ink cartridges.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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