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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Parrett
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Broken printer - overcharged for pages

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HPEnvy
Microsoft Windows 10 (32-bit)

I've just been charged for £20 for 200 extra pages in one month. How can this be correct? My printer is currently broken and we've been using a different printer. We would have run out of paper by now if this was correct.

 

My printer is obviously sending the wrong message to HP. It jams paper all the time, so this could be why.

 

Of course, I've cancelled my subscription. This was their second chance not to mess things up - last time, I had no ink replacement because they sent them to the wrong address so, again, I was charged despite printer out of action for months.

 

I now want a refund for the pages that I've been charged for - a regular subscription plus £20 (with NO warning) - and for a printer which doesn't even work. 

 

How can I get a refund and leave a review for future customers?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Parrett, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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