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‎06-08-2020 05:11 AM

HP Recommended

I still have 2 months left on a free trial.

My printer has broken and i have replaced it.

I am trying to cancel my subscription but it says - Once my billing cycle ends, I will receive one final bill of £17.99 plus any additional charges for extra pages printed.

 

How can they charge me when i am still on a free trial?

 

thanks

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1 REPLY 1

‎06-09-2020 02:24 AM

HP Recommended

Hi @None16

Welcome to the HP Support Community.

 

As the concern is related to the billing of Instant Ink service, I suggest you contact the Instant Ink support team in your region for better assistance.

Click here to reach the HP Instant Ink home page and to find the phone number to contact them.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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