cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AmbiJapan
New member
1 0 0 0
Message 1 of 3
991
Flag Post

CANNOT FIND 8 MONTHS INK TRIAL PROMO CARD IN PRINTER BOX...HELP!

HP Recommended
HP Officejet 9018

Hello, we have not been able to locate the supposedly included card that came with our new HP OfficeJet 9018 printer with instructions on how to redeem eight months of free instant Ink. which we were absolutely planning to make use of. We looked everywhere but after deep searches and no luck we discarded the box to save space. Can someone please advise how I can still redeem this offer that was promised as part of my printer purchase, without the information card that was supposed to be included ? Thank you 

2 REPLIES 2
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,069
Message 2 of 3
Flag Post
HP Recommended

Hey there! @AmbiJapan,

 

Please share a picture of the 8-month free trial. So we can credit you the free months to your account.

 

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 
The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

 

To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

 

Instant ink account number-

Instant ink email address-

 

Refer this article to know more information about enrolling in instant ink services. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Dreamt
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

photo of free ink offer on box!  

image.jpg

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation