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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DADAVID
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CARTRIDGE ERROR

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HP ENVY 5030 All‑in‑One Printer
Microsoft Windows 8.1 (64-bit)

I have signed up for a print plan that includes immediate supply of ink for my HP ENVY 5030 All-In-One Printer.

I have an error in progress on the color cartridge of the printer. I have completed multiple times, all suggested solutions offered to correct the problem, nothing provided a long term solution. Now I can't print anymore. Although the reported error is for the color cartridge only, the printer does not work with the black cartridge either. The error message is fixed on the printer screen even after performing the procedure, but then the error message returns.

I would like to replace the cartridges but I cannot because I have not been provided a replacement and one will not be sent due to the error on the cartridge!

How do I solve this problem? I badly need the printer for my work!...

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
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@DADAVID, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
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HP Recommended

@DADAVID, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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