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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-19-2022 03:17 PM - last edited on ‎09-19-2022 04:21 PM by Retired

HP Recommended
Product: HP LaserJet MFP M140w Printer

Hello forum,

 

I received a new ink cartridge that was sent to me via the instaink program, but after manually installing it, the printer gets stuck at the "validating" process. Anyone have any suggestions?

 

Thanks in advance!

Carson

4 people had the same question
3 REPLIES 3

‎09-29-2022 11:17 AM

HP Recommended

@Carson99

 

Welcome to the HP support community.

 

I understand that the printer is stuck in the validation process, I am glad to assist you.

Clean the electric contacts on the toner cartridge

  • The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).
  • Open the toner cartridge access door.
  • Remove the toner cartridge from its slot.
  • Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.
  • NOTE: Coffee filters work well.
  • Figure : E-label on a toner cartridge
  • Toner cartridge contact (E-label)
  • Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Reset the printer

  • Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-30-2022 10:35 AM

HP Recommended

Hi Sandytechy20,

 

Thank you so much for your detailed response. I really appreciate your efforts. Unfortunately, your response didn't come soon enough and I ended up getting an HP agent to help. She ended up remoting in to my computer and uninstalled, and re-installed my printer. That sorted out the problem!

 

Thanks again!

Was this reply helpful? Yes No

‎10-04-2022 10:00 AM

HP Recommended

@Carson99

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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