07-17-2019 01:52 PM
I HAVE THE HP ENVY 5020. I HAVE TRIED TO REPLACE INK CARTRIDGE BUT ITS SAYING IT IS NOT ENROLLED PROPERLY THEREFORE NOT ALLOWING ME TO PRINT
07-19-2019 02:38 PM
Hey there! @L4CKERS,
Have you checked if the printer is online and connected to the internet?
Are you trying to use the old HP Instant ink cartridges on this new printer? Is so, then it might not work.
Please try connecting the printer to the network.
You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment.
Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.
If you are able to log in, then you do have an account.
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using.
Refer this article to know more information about instant ink enrollment. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
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