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COVID-19 Support needed- How to I complain about a non-resolved case?

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COVID-19 Help!

I am a teacher trying my best to support my community by providing educational resources to frontline workers children without printers during this crisis. Unfortunately, I have been charged £74.99 plus my monthly subscription as I accidentally printed out these educational resources a day before my subscription renewed. 

 

I am so upset as I am also self-employed and not getting any money at present due to the crisis. I am waiting for the government support scheme but I will not get it until June. I have no extra money to pay this and I am now in debt because of this extra charge. I have a young family myself and they are suffering now because of this charge.

 

I was told that I should have known that I was going over my limit but I am so stressed with the current crisis and suffer with anxiety and depression I could not think straight and just wanted to help the children!

 

I am so upset that HP has decided that they will not refund this excessive charge and support their customers and frontline staff during this world crisis.

 

A totally disillusioned customer!

Disappointed in my case management no;- [edit]

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HP Support Agent
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Message 2 of 2
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@beckfine, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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