• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-04-2020 01:42 PM - last edited on ‎05-04-2020 01:59 PM by Retired

HP Recommended
Product: instant ink

COVID-19 Help!

I am a teacher trying my best to support my community by providing educational resources to frontline workers children without printers during this crisis. Unfortunately, I have been charged £74.99 plus my monthly subscription as I accidentally printed out these educational resources a day before my subscription renewed. 

 

I am so upset as I am also self-employed and not getting any money at present due to the crisis. I am waiting for the government support scheme but I will not get it until June. I have no extra money to pay this and I am now in debt because of this extra charge. I have a young family myself and they are suffering now because of this charge.

 

I was told that I should have known that I was going over my limit but I am so stressed with the current crisis and suffer with anxiety and depression I could not think straight and just wanted to help the children!

 

I am so upset that HP has decided that they will not refund this excessive charge and support their customers and frontline staff during this world crisis.

 

A totally disillusioned customer!

Disappointed in my case management no;- [edit]

Tags (1)
1 REPLY 1

‎05-05-2020 03:05 AM

HP Recommended

@beckfine, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.