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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Can I continue to use the setup ink cartridges after I cancel my Instant Ink subscription?

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OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I decide to cancel my Instant Ink subscription and return to retail ink -- I print very few pages and the plan isn't for me. Can I continue to use the setup cartridges (marked both "setup" and "instant ink") that came with my printer, or should I have a set of new cartridges ready now?

 

Thanks!

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@dbaldocchi, Welcome to HP Support Community!

 

Setup ink is used for initializing the printer and cannot be re-used once taken out. You'll need a new set of cartridges for the printer to work after canceling the Instant Ink Subscription.

 

Hope this helps! Keep me posted. 

 

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TEJ1602
I am an HP Employee

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Thank you very much for your answer. If I have never taken out those setup cartridges, could I continue to use them? Thanks!

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@dbaldocchi

 

I'm afraid, you'd not be able to. You'll need to replace the Instant Ink cartridges with the regular ones. 

 

Thanks! 

Asmita
I am an HP Employee

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