Can I upgrade during the free promotional period?

[LesterJ]

Hi,

I recently purchased a new printer that came with 6 months of free Instant Ink at the 700 page/mo level, saving me $25/mo. I print more than that, so I would like to upgrade to the 1500 pages/mo plan, but I still have 3+4 months left in the promotional period. If I upgrade, will I lose the promotion, or will the equivalent amount ($25/mo) be removed from my monthly bill for the duration of the promotional period?

Thank you.

Lester

[Anand_Andy · Accepted solution]

Hi @LesterJ,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

If you change the plan now, then you will lose the promotional offer. 

Please refer to this document: HP Instant Ink - Manage your account

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LesterJ]

Thanks Anand_Andy. I'm disappointed to read that, but it does answer my question.

Thanks again and have a great day.

Lester

[Anand_Andy]

@LesterJ,

Thank you for your response, I understand but that is how the program is designed. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!