Can I use previously shipped cartridges with a new account?

[LisaBohdi]

I have an HP ENVY 5055.  I cancelled the account but have now reactivated it.  It is telling me that I cannot use the previous cartridges that were sent to me on the old account.  Is that true?

[sandytechy20]

@LisaBohdi

WeWelcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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Cheers.