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‎04-29-2020 04:25 AM

HP Recommended
Product: HP Envy 4527

Hi,

 

Can you help with the following please?

 

I have been on the HP 'Free Printing' tariff since I purchased my printer in Nov 18.  This has worked fine as I'm a light user.  I now want to upgrade my plan to print off homework for my daughter (due to pandemic).  My question is: can i subsequently downgrade to the 'Free Printing' tariff?  I've read comments that some users have had this option removed for them.

 

I live in the UK (if that makes any difference).

 

Thanks in advance. 

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‎04-29-2020 06:10 AM

HP Recommended

Hi,

See the What are my plan options? section, it clearly refers to this matter, the free plan is only available on first enrollment, not as a downgrade:

https://instantink.hpconnected.com/us/en/l/

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎04-29-2020 06:10 AM

HP Recommended

Hi,

See the What are my plan options? section, it clearly refers to this matter, the free plan is only available on first enrollment, not as a downgrade:

https://instantink.hpconnected.com/us/en/l/

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-29-2020 07:31 AM

HP Recommended

Hi Shlomi,

 

Thanks for your message.  The link you posted refers to the USA website (as mentioned, I live in the UK) but having subsequently looked at the UK site I found similar info:

 

https://instantink.hpconnected.com/uk/en/l/  (under "Is my plan change or cancellation effective immediately?"

 

Not the most accessible of info for a layperson like myself but I guess that's on purpose.

 

gcpc1

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