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‎07-07-2020 04:00 PM

HP Recommended
Product: HP 3830
Operating System: Microsoft Windows 10 (64-bit)

I just put my account on pause because I sold my HP 3830 but don't want to lose my instant ink rollover pages. Can the new owner open a new instant ink account to continue using the cartridges?

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3 REPLIES 3

‎07-08-2020 01:48 AM

HP Recommended

@RC6416, Welcome to the HP Support Community!

 

You will have to delete our Instant Ink account associated with this printer and only then the new owner of the printer can enroll the printer with his account. The roll-over pages cannot be transferred to a different account.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-10-2020 04:44 PM

HP Recommended

Kumar,

 

I want to keep my rollover pages to use with the next HP that I purchase in a month or so. If that's not possible, please let me know.

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‎07-11-2020 03:40 AM

HP Recommended

@RC6416

 

In that case, you will have to register the new printer under the same Instant Ink account you are using now. You may transfer the roll-over pages to the new printer. However, for the other user to use your old printer, this printer has to be deleted from your account.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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