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Can not connect to web services

HP ENVY 4520 All-in One
Microsoft Windows Vista

My printer will not connect to the web services. It says connect the printer, connect printer to update HP insta ink status. My printer is connected to the internet correctly, it has the blue light on. when I try to connect it goes and says checking for printer updates...  I tried turning the printer off,  Help

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HP Recommended

Can not connect to web services



Welcome to HP support community.


Turn On Web Services

  1. On your control panel, press the HP ePrint icon or button.

    If your control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a Web Services Summary screen or connected status displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or setup HP ePrint displays, press Turn On, Enable, or Setup.

      Example of clicking Setup to turn on Web Services.

  2. Follow the on-screen instructions to turn on Web Services. If you are prompted to update the firmware, press OK.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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