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Can not print

Microsoft Windows 10 (64-bit)

I can not print. Get message: Patronen kan ej användas förrän skrivaren registrerats för HP Instant Ink. ???

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Can not print

@Akzo2016 Welcome to HP Community!

Are you subscribed to the HP Instant Ink program? If not, please follow the steps mentioned below to resolve the issue:

(If yes, send me a private message with the account information and I'll help you out)


After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Connected accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.



(By the end of this article all the issues should be resolved)


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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Can not print

Hi @Akzo2016


Please try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


Let me know how that goes.

I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation