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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎12-01-2022 01:03 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

I have been troubleshooting an HP ink connectivity problem for an hour and a half, only to find that your Instant Ink website is down for maintenance. I'm assuming that's why I can't clear the "not connected" status on my Officejet 8630. It sure would be nice for you to let us know what's going on before we spend fruitless hours troubleshooting a problem that isn't ours. I can't tell you how many times I have restarted my router/printer/computer and reset all the wireless settings to no avail. What a waste of time!

1 person had the same question
1 REPLY 1

‎12-21-2022 02:12 AM

HP Recommended

Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings

 

Regards,

Will

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