Create an account on the HP Community to personalize your profile and ask a question
12-01-2022 01:03 PM
I have been troubleshooting an HP ink connectivity problem for an hour and a half, only to find that your Instant Ink website is down for maintenance. I'm assuming that's why I can't clear the "not connected" status on my Officejet 8630. It sure would be nice for you to let us know what's going on before we spend fruitless hours troubleshooting a problem that isn't ours. I can't tell you how many times I have restarted my router/printer/computer and reset all the wireless settings to no avail. What a waste of time!
12-21-2022 02:12 AM
Restart the printer and the computer or mobile device to clear possible error conditions. Restore Wi-Fi setup mode. Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings