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Whenever I press save after trying to change my shipping address it says : 'Please verify your address before you continue.'. there is no option to do anything else and I haven't gotten any verification codes or emails. This has already happened before and I had contacted a support agent, but I can't find that option now and the virtual assistant is no help. I need to change my address because I have moved and this is very frustrating as it happened the last time I moved !! 

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Hi @MC_121,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you want to update the new shipping address to your HP instant ink account.

Please follow the steps listed below to update it:

  1. Sign into your Instant Ink account.
  2. Open Account in the left menu, then Shipping, then Edit Shipping Information.
  3. Make changes, and then click Save.

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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