Can't choose instant ink package Message pops up " unable to complete action timed out" despit up "

[andywp2]

Have tried several times to change my Instant Ink package but despite having just logged in I get message saying  security session has expired. 

I am well within the 15mins log in time.

How do I fix it?

 

[Garp_senchau]

@andywp2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Clear Your Browser Cache and Cookies

On Chrome / Edge:

Press Ctrl + Shift + Delete (or Cmd + Shift + Delete on Mac)

Select “Cookies and other site data” and “Cached images and files”

Clear the data, then restart your browser

Disable Extensions or Ad Blockers

Sometimes browser extensions (especially privacy or ad blockers) can interfere with HP's session tracking.

Temporarily disable extensions or try a clean browser profile.

Log Out and Log Back In

If you were inactive before changing the plan, the system might have silently timed out.

Fully log out of your HP account

Close the browser completely

Reopen and log back in fresh

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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