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‎11-13-2023 06:20 AM - edited ‎11-13-2023 07:05 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I am attempting to enrol my printer with Instant Ink, however it always gives me an error at the end of the process that a connection cannot be established with my printer and cannot be enrolled in Instant Ink.


I have removed the printer from my HP Smart account, reset the printer to factory defaults, deregistered my HP Smart account from HP Instant Ink and re-registered, nothing seems to work.

 

I have previously used this printer with Instant Ink in another country without any issues.

 

I am able to connect the printer to WiFi just fine and add this printer to my account, I just can't enrol it in Instant Ink for some frustrating reason.


Has anyone had a similar problem? Any tips you can provide?

1 REPLY 1

‎11-14-2023 10:33 AM

HP Recommended

Hi @PeterHe,

 

Welcome to the HP Support Community

 

I understand you set up your  OfficeJet Pro 9015 Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

 

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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