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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-03-2024 02:36 PM

HP Recommended

Can’t connect printer to instant ink even thou printer is online on my phone

1 REPLY 1

‎03-05-2024 02:00 AM

HP Recommended

Hi @Garywilson,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with connectivity.

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

Are you getting any error messages?

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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