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‎04-22-2023 06:38 AM - last edited on ‎04-23-2023 12:22 PM by Retired

HP Recommended
Product: HP ENVY 5032 All-in-One Printer

My Envy 5032 has disconnected from my Mac and is displaying a message saying "Cartridge Cannot be used until printer is enrolled in HP Instant Ink". I am already enrolled in Instant ink and have been for years and payments are up to date. Can't do anything with the printer as the screen is essentially frozen. Have tried to uninstall and reinstall, but to no avail as the computer cannot see the printer either. Advise?

1 REPLY 1

‎04-24-2023 12:37 PM

HP Recommended

Hi @Adam_Linforth,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY 5032 All-In-One Printer wherein you get the message “Cartridge cannot be used until printer is enrolled in HP Instant Ink”.

 

Please follow the steps from this weblink: https://support.hp.com/in-en/document/c06308185 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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