Can’t connect to Web Services

[Ammoculus]

I’m trying to access my printer claim code. Each time I try to view my printer’s email or print the printer info it says Web Service issue/DNS?  I’m connected to my wifi and updated to the latest update to no avail. I’m trying to sign up for HP Instant Ink and need the code but I’m having no luck. Thanks!

[Betty0610]

@Ammoculus

Welcome to the HP Support Community.

Let's remove and add web services:

Use the following instructions to remove Web Services. 1. From the Home screen, touch Setup , and then touch Web Services. 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the Home screen, touch (HP ePrint) 2. Touch Set Up. 3. Touch Accept to accept the HP Connected terms of use and enable Web Services. 4. In the Printer Update Options screen, choose the option which allows the printer to automatically install updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!