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‎03-02-2025 12:48 AM

HP Recommended
Operating System: iOS

Can’t connect to wifi

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2 REPLIES 2

‎03-06-2025 03:21 AM

HP Recommended

Hi @Joe1150,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble connecting the printer to a wifi network, If your HP printer is unable to connect to your Wi-Fi network, the first steps to troubleshoot are:

Check network details on the printer:

Access the printer's network settings menu to confirm it's trying to connect to the correct Wi-Fi network (SSID) and has the right password. 
 

Signal strength:

Position your printer closer to the router to improve Wi-Fi signal strength.
 

Restart devices:

Turn off and then restart your printer, computer, and router to clear temporary network issues.
 

Reconnect to network:

  • Access your printer's wireless setup wizard.
  • Select your home network and enter the password.
     

Update printer drivers:

Check for and install any available updates for your printer driver on your computer. 
 

Use HP Smart app:

  • Download the HP Smart app on your phone or computer. 
  • Add your printer to the app and use it to manage network settings. 


For more help please use this link: Click Here
 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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‎03-08-2025 09:42 AM

HP Recommended

Hi @Joe1150,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

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