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LouDog19
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Message 1 of 2
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Can’t connect to new WiFi

HP DeskJet 2624

We got a new internet provider and now my printer won’t connect to our wireless.  When I first set it up less than a year ago it worked great with the wireless.  Since the change I can’t set up the connection.

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Message 2 of 2
64
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HP Recommended

Can’t connect to new WiFi

@LouDog19 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


     http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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