cancel
Showing results for 
Search instead for 
Did you mean: 
tenfacesofshe
New member
1 0 0 0
Message 1 of 2
60
Flag Post
HP Recommended

Can't enable Web Services or Print Claim Code

HP Officejet 7612
Microsoft Windows 10 (64-bit)

I have recently installed a new HP Officejet 7612 Wide Format e All-In-One printer in my home office. I am unable to enable Web Services - ePrint and Apps. In addition, I am unable to print the claim code for HP Instant Ink reward.

 

Any help would be greatly appreciated. 

1 REPLY 1
Level 16
Level 16
26,119 25,845 4,618 10,110
Message 2 of 2
46
Flag Post
HP Recommended

Can't enable Web Services or Print Claim Code

Hi,

Install the latest printer firmware from your computer and then try enabling web services again:

https://ftp.hp.com/pub/softlib/software13/printers/oj7612/OJ7612_1829A.exe

 

Please be aware that regardless of HP Web Services usage, the HP Officejet Pro 7612 printer is not HP Instant Ink Eligible and cannot be used with the HP Instant Ink service.

 

Shlomi

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation