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01-21-2022 09:25 AM
Welcome to the HP support community.
I understand that you are trying to get a printer claim code, I am glad to assist you.
To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.
- Send a test print job from any device on your network to make sure the printer is connected and can print.
Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
To find your printer IP address:
From the HP Smart app: Click Printer Settings, and then click Printer Information.
From the printed network report: Press the Information button to print an information page.
From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
Find the Printer Code or Printer Claim Code on the page that prints.
If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
Add your printer to an HP Smart account using the Printer Claim Code.
If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.
Refer to the HP support community for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
01-22-2022 04:59 AM
i have the same problem with my envy 6200
bought it and cant get instant ink
when i hit start paid service it prompts error gss001
have talked to support via chat and they said it is because i am trying from a phone and i should get a laptop
got a laptop and same problem
i think i can still take it back and i probably will because i bought this printer because it had a 32 pounds voucher for ink and it does not work
01-22-2022 12:23 PM
I just figured this out and was able to subscribe an additional printer for InstantInk. 😀 To get the printer code you can remove and re-enable web services. I followed the steps from the "Printer already claimed" Error Message tab (7th tab from bottom) from this HP Customer Support Knowledge Page "HP Printers: Having Trouble Claiming Your Printer?":
Once I got the new code, I followed the prompts from this InstantInk sign up page, provided the code and was able to sign up:
01-24-2022 05:00 AM
Welcome to the HP Support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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I am an HP Employee