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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎03-11-2020 11:34 PM

HP Recommended
Product: Hp office project 8710

I can't access the HP e button bc my screen is stuck on cartridges cannot be used until enrolled in instant ink so I went to hpinstantink.com to sigh up and it says to push the hp e button but I can't do anything bc that message is in my printer screen any ideas ?

1 REPLY 1

‎03-14-2020 11:34 AM

HP Recommended

Hi @Lissalissa

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink enrollment.

 

To better assist you -

 

1.) Did you get the inks along with the printer? 

2.) Was this printer previously enrolled? If yes, 

 

We need to replace the Instant Ink cartridges with the regular ink cartridges and proceed with the enrollment. Refer to this document for steps - HP Printers - Enrolling in HP Instant Ink 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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