Can't login on mobile device

[Goldi80]

Hi all,

I can't tell exactly, since when this problem occurs, but for some weeks now, I can't login to HP Smart on my mobile device (Google Pixel 6 Pro, Android 12) from within the HP Smart App, or directly in a browser (Chrome as well as Firefox). The error message says: Invalid username or password. On my laptop (running MacOS Catalina) I can login without any problems. Password is filled out by my password manager (Bitwarden, same account on the mobile device as on the laptop).

Is this a known problem? Are there any fixes or workarounds?

Many Thanks.

[Jay_G24]

Hi @Goldi80,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to sign in to your HP Smart app on your mobile phone.

 Are you able to print using the app?

meanwhile, Try the steps below-

1) Restart your phone and the printer

  and then check if the issue occurs, try a browser to login to HP Smart web account

2)Uninstall the app and restart your phone

3) Install the app and try again

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Goldi80]

Hi Jay_G24,

thank you for your quick reply. In the meantime, I've found the cause of my problem: the username (my email address) is not filled in by the password manager but is auto completed by Gboard keyboard on my mobile phone. Unfortunately, auto completion adds a blank at the end, which I've totally overlooked all the time 😞 If I remove the blank, everything works like a charm.

I don't understand, why form input isn't trimmed. Would be a nice enhancement to the login form.

Sorry for the inconveniences.

Regards,

Goldi80

[Jay_G24]

I am glad you were able to figure the issue out.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!