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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-16-2022 10:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Can't login to hp instant ink account-browser (edge and chrome) say can't validate site certificate

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2022 10:17 AM

HP Recommended

@deb135, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to login to the Instant Ink account. Use Firefox and check if that helps.

 

You may log in to your HP Instant Ink account page from here or use the HP Smart app

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-19-2022 10:17 AM

HP Recommended

@deb135, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to login to the Instant Ink account. Use Firefox and check if that helps.

 

You may log in to your HP Instant Ink account page from here or use the HP Smart app

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-19-2022 11:13 AM

HP Recommended

Thank you.  The link you posted worked!

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‎03-19-2022 11:28 AM

HP Recommended

@deb135

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎03-19-2022 11:43 AM

HP Recommended

The link you posted helped and let me login.  The next time I tried it, it wouldn't go thru, but then I tried again, and it worked again.  I don't know if it's me or the system. But anyway, thanks again for the help

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