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Can't print black ink and cannot find instant ink /hp account

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I had bought an Officejet 4650 in 2017 and had activated it along with instant ink. I've been charged every month to this day, but now my printer stopped being able to prink with black ink. So, I wanted to access the instant ink account to see if I could cancel the auto payments. However, I realized that only one email is associated with with an hp printer, which is the printer that my mom currently uses. I check

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@IvanK33, Welcome to the HP Support Community!

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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