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MmeClarice
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Can't print black

HP Officejet Pro 6830

Hi - my printer stopped printing in black.  The cartridge does not appear to be empty.  I have tried cleaning the connecting points etc but nothing works.  Help! 

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Can't print black

@MmeClarice, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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