12-09-2019 02:24 PM
Hi - my printer stopped printing in black. The cartridge does not appear to be empty. I have tried cleaning the connecting points etc but nothing works. Help!
12-10-2019 02:45 AM
@MmeClarice, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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