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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mojo2000
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Can't print from email or ebay labels

HP Recommended
HP Deskjet 2620
Microsoft Windows 8.1 (64-bit)

I had this printer for a year before it started playing up - just after the warranty expired!  Now I can't seem to print anything.  The printer is going through the motions but the  ink doesn't come out.  I have tried all the suggestions on HP support and have wasted a lot of paper printing test pages, the last one of which printed beautifully but when I tried to print out a shipping label from ebay, I just got a blank page (or a very very faint print).   It is also very very slow.   I have been looking at new printers but am not sure whether to go for another HP or not.  I love the Instant Ink option and the size of the printers is ideal for the space I have.  Somebody help!!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mojo2000 I have a few steps to help you out:

 

Check if the printer works fine as a stand-alone device while using the copier.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a reinstallation to fix this issue, try the below steps.

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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