cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JB0728
New member
1 0 0 0
Message 1 of 2
144
Flag Post

Can't print on deskjet 2622

HP Recommended
Exahp deskjet 2622

Hi, my computer cant find my printer. I only used it 3 times in 2 yrs and every time I had to contact customer support in order to print. Please help

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @JB0728

Welcome to the HP Support Community. I understand the printer is offline and you are not able to print. I'd be happy to assist you.

  • Are you using Instant Ink cartridges in the printer to print?
  • Are you using a Win PC?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the blue light on the printer. If it is blinking, it means it is not connected.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Restart the wireless router, the printer, and the PC

Try printing.

 

For more info on connecting the printer to the wireless network, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation