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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-25-2023 10:13 AM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer

Why do I have to enroll in cartridge renewal

1 REPLY 1

‎06-27-2023 09:44 PM

HP Recommended

Hi @Learroger,

 

Welcome to the HP Support Community. 

 

I understand that you have been prompted to sign up for Instant Ink on the printer. I would be happy to help you,

 

Have you enrolled in the instant ink before and is there any payment due?

 

If not, Your printer doesn't come with Instant Ink or trial subscription cartridges, therefore, you must have had Instant Ink service previously or you Installed Instant Ink cartridges.

 

Can you please remove all of the cartridges and look to see if they say Instant Ink on them? What are the numbers on the cartridges?

 

Kindly help me with more details. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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