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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Hp smart app made me restart my 9018 printer and that erased the instant ink info from my printer. When I try to reconnect it it tells me that I cant use my cartages till my printer is enrolled in instant ink. then it tells my to print a sheet to align my printhead, and its not letting me skip the step. since my printer is not enrolled yet I cant use my ink  so Its not possible to print the sheet. and i cant get it to a normal state so it's not connecting to the hp app. I basically can't use my printer at all

4 REPLIES 4
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Hi @mint3 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with your printer, I am glad to assist you.

 

Please use this document : https://support.hp.com/sg-en/document/ish_3259780-1985263-16


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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HI, 

Thanks for taking the time to reply. I can't do any of these troubleshooting steps because I can't get my printer to a normal state,  my printer says that I need to align the printhead by printing a page and my only option is to press continue, bit if i press continue it freezes because of the instant ink cartages, online it says that I am enrolled but it's not ready to print and on my printer it says that I am not enrolled. I can't even access my printer settings or anything else.

HP Recommended

I got the same link twice. the link is not helpful

HP Recommended

Hi @mint3 

 

I appreciate your efforts to try and resolve the issue. However, I recommend you get connected with Phone support for further assistance.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

 

-Regards
 

Raj2111
I am an HP Employee

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